Website Care without

the Headaches

It can be frustrating to discover something has gone wrong with your website, and even more frustrating to try and fix it.

To help prevent any technical issues, it’s important to monitor your website and keep it properly updated. Just like the software you use on your computer and smartphone needs updating, so does your website.

Don’t wait until something goes wrong. Sign up with one of our website care plans and start protecting your website today.

Website Care Benefits

A website care plan is essential to the maintenance of your WordPress website. Alpha Webworks ensures updates for WordPress, plug-ins, and themes are regularly performed so you can focus on running a successful nonprofit or business without worrying about any tech issues.

Routine Updates

Perform WordPress updates to benefit from new features, improved performance, and bug fixes while staying up to date with web industry standards.

Backups

Regular backups of your website are vital. In the event that something goes wrong, we can easily reinstate your website.

Uptime Monitoring

If your website is down or having problems we can fix it before the problem becomes serious.

Performance Check

Verify that your website loads fast and is performing at its best, so you don’t lose visitors.

Security Scans

Make sure your site is clean and free of malware and malicious code. If any files become infected we can address the issue immediately.

Website Reporting

We keep you well-informed about how your site is functioning and if any issues need to be resolved.

Off-site Backups (Daily)
Uptime Monitoring
Performance Checks
Daily Security Scans For Malware
Website Reporting (Monthly)
WordPress, Plug-ins & Theme Updates
Fixes if things go awry during updates
Broken Link Monitoring
Support Channels: Email & Zoom
Content Update Services: 2-hours
Web Consulting: 1-hour
Priority Support
Annual Website Audit
Malware Removal
Add’l time as needed billed at VIP rate.

Off-site Backups (Daily)
Uptime Monitoring
Performance Checks
Daily Security Scans For Malware
Website Reporting (Monthly)
WordPress, Plug-ins & Theme Updates
Fixes if things go awry during updates
Broken Link Monitoring
Support Channels: Email & Zoom
Content Update Services: 1-hour
Web Consulting: 30 min
Priority Support
Annual Website Audit
Malware Removal
Add’l time as needed billed at VIP rate.

Popular

Off-site Backups (Weekly)
Uptime Monitoring
Performance Checks
Daily Security Scans For Malware
Website Reporting (Monthly)
WordPress, Plug-ins & Theme Updates
Fixes if things go awry during updates
Broken Link Monitoring
Support Channel: Email
Content Update Services: 30 min.
Web Consulting: 1-hour
Priority Support
Annual Website Audit
Malware Removal
Add’l time as needed billed at VIP rate.

One Time Support

If you have the willingness and know-how to manage and care for your own website, but need assistance from time to time, we are happy to help. Support is offered at a rate of $150/hour with a minimum of one hour, with payment due at the time of the request. Contact us to discuss your needs.

Website Care Plan Details

Backups: Regular backups of your website are vital. If something goes wrong, we can easily reinstate your website. Frequency is based on your chosen Website Care Plan.
Uptime Monitoring: If your website is down or has problems, we can fix it before the problem becomes serious. Checked every 10 minutes.
Performance Check: Verify that your website loads fast and performs at its best so you don’t lose visitors. Scheduled once a day.
Security Scans: Making sure your site is clean and free of malware and malicious code. If any files become infected, we can address the issue immediately. Scheduled once a day.
Reporting: We keep you well-informed of how your site is functioning and if any issues need to be resolved. A report will be e-mailed once a month.
Routine Updates: Performing routine website updates, including WordPress, plug-ins, and themes. Scheduled once a week. Some updates may not occur on a weekly basis until the new version has been tested to ensure your website won’t break. Any issues that arise due to routine updates will be addressed and resolved.Issues with third-party implementations are not part of “routine updates” and issues that need to be resolved with third-parties are considered billable time.
Link Monitoring: Detecting and fixing broken links to avoid negative impacts on SEO, user experience, revenue, and visitor trust.
Content Updates: This may include any text or image updates/changes that can be made via the WordPress Dashboard and small troubleshooting tasks. This typically covers tasks like updating an event or portfolio page, adding a testimonial, or editing your menu items. If you need any new web pages developed, your allocated time may be used toward that task, with the additional time billed at our hourly VIP rate. It does not include graphic design, e-mail campaigns/newsletters, online marketing, copywriting, third-party website support, integration of plug-ins that require extensive configurations, or new functionality such as shopping carts, membership areas, or API integrations.
Website Consulting: If included in your Plan, it can be used for brainstorming new ideas, discussing the best approach for your updates, training on your website, or contacting your web host.
Support: Monthly content updates are scheduled according to Alpha Webworks’ workflow and during our regular business hours (Monday-Friday, 9 am to 5 pm). Typically, we can complete your minor website updates within 2-3 business days for priority support. If your plan does not include priority support, updates will be completed on a first-come, first-serve basis.Updates are tracked in fifteen-minute (15) increments, so we recommend submitting all your changes at once to make the most of your time.

If your updates extend beyond the allocated time for the month, we’ll roll your updates into the next month for completion. However, additional fees will apply if your updates need to be completed within the same month. You will be billed at our VIP hourly rate on the first of every month. Please provide feedback within three (3) business days to avoid delays in completing your updates.

In the event of a web emergency, we’ll address the issue promptly during our regular business hours. If you need support outside of our hours, contact your web hosting company for 24/7 assistance.

When Alpha Webworks is out of the office for an extended period, such as for vacation or a conference, we will provide you with a backup person’s contact information should you need support while we are away. Depending on your needs, additional fees may apply.
Support Channel: In order to track your issues and update requests we offer support via e-mail and video calls during our regular business hours (Monday-Friday, 9 am to 5 pm PST). We don’t except text messages for issues and website update requests.
Annual Website Audit: Keeping your website fresh and up-to-date. We will review your website’s design, layout, content, and functionality and recommend areas of improvement.
Malware or Malicious Code: Removal of malware, spam, and malicious code from your website is not covered under all of our Website Care Plans. Removal of infections is available for an additional charge. We do everything we can to help avoid possible infections. However, it can still happen.
Billing: Your credit card will be charged automatically each month or annually. Once payment is complete, you will receive an invoice via e-mail.

Our monthly plans are on a recurring subscription, so if you wish to cancel, we ask you to give us thirty (30) days’ notice so we can carry out the last update and remove our administrator credentials.

Annual plans and any past services cannot be refunded. your updates.

Ready to get started or have questions?

Let’s chat. We’re happy to help.